Intercultural Communication and Conflict Resolution

Dealing with conflicts at ease in an international setting

Termin: 30.05.2012 -31.05.2012
Ort: 20148 Hamburg

Preis: 1184,05 EUR (inkl. 19% MwSt.)

Kontakt: riebeaux Training & Coaching UG

E-Mail: riebeaux@riebeaux.de
Homepage: http://www.riebeaux.de

Bildungsziele und ggfs. Abschluss:
Most conflicts arise as a result of communication problems. Often misunderstandings and misinterpretations are caused by different expectations and use of language. This becomes even more evident when working in an international environment where people from different cultural backgrounds meet.In this seminar you will develop a better understanding of how your behavior and communication is culturally influenced and what impact it has in conflict situations. Developing cultural awareness will not only help you to resolve conflicts confidently with people from different backgrounds but also prepare you to face the challenges in a language that might not be your mother tongue.


At the end of this seminar you will be more aware of your own behavior patterns in conflict situations. This will help you to positively utilize the potential of conflicts by applying a solution-focused communication style. As a result you will be able to develop productive and creative solutions.

Teilnahmevoraussetzungen:
Benefits

If you like you can call the trainer before the seminar starts
2-days intensive training with a top-class Trainer
daily 9:30 - 17:30 Uhr
Wide documentation to engross and to look-up
öarge checklists
certificate of attendance for your curriculum vitae
Small Group with maximum 8 attendant will safe your learning success
drinks, snacks and lunch
professional arranged seminar room with a lot of space for numerous exercises
By request: assistance at your arrangement of hotel accommodation

Inhalte:
Content

- Understanding different conflict patterns
- Cross-cultural approaches to conflicts and assertiveness
- Recognizing conflicts early on
- Creative conflict strategies in challenging situations
- The “win-win-approach”
- Preparing and conducting conflict interviews
- Tools and techniques to intervene in conflict situations
- Personal balance in conflict and intercultural competence in role

Methoden:
Group work, role plays with feedback according to the systemic group dynamic principles, trainer input and delegate case studies.

Seminarkennung: IC1012140-0001

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